Rebates, tax and falafels

So in a move which surprised pretty much no-one, HMRC today ruled that rebates, whether in cash or in units, will be taxable. What fewer folk were expecting was that this will take effect from 6 April this year. This only applies to monies held outside an ISA or pension (thanks!) and isn’t retrospective (big […]

Potholes and a penny

Ozzy Osborne bit the head off a bat onstage in Des Moines in 1982. We could have done with some of that chutzpah to liven up yesterday’s effort from the other Ozzy. Don’t get me wrong, it was an oratorical display to be proud of, but there was relatively little to be interested in otherwise. […]

Potholes and a penny

Ozzy Osborne bit the head off a bat onstage in Des Moines in 1982. We could have done with some of that chutzpah to liven up yesterday’s effort from the other Ozzy. Don’t get me wrong, it was an oratorical display to be proud of, but there was relatively little to be interested in otherwise. […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.