Whiskers on kittens

Having seen out my first week in my new home at the lang cat I decided to take some time to reflect upon the experience to date. That and the fact that I was locked out of the office meant that there wasn’t much else to be getting on with for a while. Much has […]

In good hands

So it’s the 3rd birthday of the lang cat. Not doing the self-indulgent bit this time, but it’s been and continues to be a hell of a ride. Thanks to all who’ve helped us on the way, and thanks to those who’ve reminded us why we want to be on the ride too. Rather than […]

Slainte mhath from the lang cat

Well, that’s been quite a year. As I look around me I see an industry full of completely done-in, knackered, farmutshet folks. Don’t know why, it’s not like anything big’s happening at the end of 2012… …Ho, ho. As I write, it looks like pretty much all the providers have just about got most of […]

The lang cat’s 10 best albums of 2012

When we’re not banging on about retail and corporate platforms, pensions, transparency and all that good stuff, we’re usually banging on about music. Here’s a list of our favourite 10 albums that have powered us through, got us inspired and kept us writing in 2012. What were yours? Kreator – Phantom Antichrist – tremendous battle […]

the lang cat Guide To Platform Pricing – now live

So today the lang cat launches its very first commercially available market analysis report. Its title is ‘You want how much?’ and the subject, predictably, is platform pricing. We’re pretty excited about it. You can get a sneakypeeky here (just click on the image of the report). The cornerstone of the Guide is an analysis […]

A year in the life of the lang cat

Just a short post, and a touch self-indulgent (or more so than usual), if you’ll forgive. A year ago today I cut the cord with the mighty Standard Life, put my pass, phone, laptop and other bits and bobs in a locked drawer and went out the twirly doors for the last time. It’s been […]

A year in the life of the lang cat

Just a short post, and a touch self-indulgent (or more so than usual), if you’ll forgive. A year ago today I cut the cord with the mighty Standard Life, put my pass, phone, laptop and other bits and bobs in a locked drawer and went out the twirly doors for the last time. It’s been […]

Humanity 2.0

Forgive the ramblings of an extremely tired but proud dad. This clearly has nothing to do with platforms or pensions, but I frankly see no point in having your own website if you can’t do stuff like this on it. Anyway, April 17, 2011 at 0716 saw the birth of Angus Matthew Polson, the lang […]

Humanity 2.0

Forgive the ramblings of an extremely tired but proud dad. This clearly has nothing to do with platforms or pensions, but I frankly see no point in having your own website if you can’t do stuff like this on it. Anyway, April 17, 2011 at 0716 saw the birth of Angus Matthew Polson, the lang […]

the lang cat gets published

Forgive the self-puffery, but a bit of a landmark moment for the lang cat. My first feature not as part of the corporate machine was carried in the fine publication we know as Pensions Management in their December issue. It’s a longer version of this post – what’s the right price for a platform? You […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.