The Top Class Wednesday Update is a fan of both Terry and June

Hello and welcome to your June. I’m a big fan of June; it’s a month where lots of things happen. The heating is off (not because it’s warm up here, just because we can’t afford it), lots of exciting worky things are happening, the industry is finally cranked up and into gear, and this year […]

The Top Class Wednesday Update is possibly terminal

I don’t mean to frighten anyone but I’ve god a gold id by dose and am currently the sickest I’ve ever been like ever and no-one has ever been sicker than me even if they say they have. It’s not easy being a man you know. But don’t worry, I’ve been in touch with the […]

THE TOP CLASS WEDNESDAY UPDATE DON’T LIKE CRICKET, OH NO, IT LOVES IT

Week two of the boss man’s holiday is normally when he finally switches off, and radio silence is maintained. I last saw/heard from him 5 days ago via Strava, heading off for a walk in 32-degree temperatures. I’ll give it a couple more weeks before I send for a search party. Anyway, on to the […]

THE TOP CLASS WEDNESDAY UPDATE NEVER TAKES A HOLIDAY…

If you are a regular reader of this email, boy did you get a classic end of season cliff-hanger at the end of last week’s episode. The boss has gone off on his hols, tossing the keys to the TCWU machine in the direction of his drones from sector 7g. Will the update be sent? […]

THE TOP CLASS WEDNESDAY UPDATE NEVER ASKS FOR AN EXTENSION

Anyone who’s ever had coursework to do for anything knows that feeling of fear as you have to go and ask your tutor / teacher / boss for an extension. I can’t help remembering a time when, hung over, I had to go and ask my English Language tutor for one, and I just couldn’t […]

SAY I LOVE YOU WITH THE TOP CLASS WEDNESDAY UPDATE

It’s true, siblings. Nothing makes your love light shine brighter than the Top Class Wednesday Update… …but enough of all that. It’s an advisory-themed Update this week. And we’ll give the Valentine’s schtick a rest. There are two stories that have got me thinking about advice. First, it turns out that Lloyds is planning to […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.