The Top Class Wednesday Update lives seven metres above sea level

Hello, happy Wednesday. Unusually, I’m writing this early this morning (if you’re reading it on the day it comes out; if you’re reading it later then that last statement is fake news and you should ignore it). As I’m doing a quick scout of news to see if there’s anything that would make a better […]

The Top Class Wednesday Update is happy being bad cop

Sigh. After many months of being careful, I started to do stuff again last week. Edinburgh is generally pretty risk averse and most folk wear masks in shops and so on, but not at lunch events like the one I went to on Friday for obvious reasons. Spool forward four days and here I am, […]

THE TOP CLASS WEDNESDAY UPDATE IS SORRY YOU FEEL THAT WAY

Non-apologies are great, aren’t they? As a rhetorical device they’re hard to beat. At one stroke you can say you’ve apologised, and your interlocutor is left sputtering about how that wasn’t a proper apology, which in turn lets you come straight back with “Oh, we’re grading apologies now? Well I’m sorry you feel my apology […]

THE TOP CLASS WEDNESDAY UPDATE IS HERE FOR YOUR STONKS

Were you in? On #GME? And Dogcoin? Were ya? I’m proud to say that I took all the cash we’ve built up in the lang cat over the last 10 years, and SPANKED it straight on these STONKS because that’s what RoaringKitty told me to do. No, I didn’t, and neither did you (though Mark […]

THE TOP CLASS WEDNESDAY UPDATE TAKES THE LONG VIEW

Nearly done with January. And breathe. They – whoever ‘they’ are – say it’s darkest just before the dawn. This isn’t true – it’s coldest just before dawn; the lighting state is influenced primarily by lunar phase and urban light pollution – but it’s a useful way of saying that you shouldn’t be downhearted; that […]

YOU HAVE NO NEED TO PARDON THE TOP CLASS WEDNESDAY UPDATE

No, indeed you do not, for the Update is practically perfect in every way and shines out in the darkness like…I dunno, a big shiny thing, but one which kind of has its own light rather than reflecting other light, or maybe both. That sort of shiny. Not this sort of shiny. I’m glad we’ve […]

THE TOP CLASS WEDNESDAY UPDATE’S LEVEL IS ALL THE WAY UP TO 11

It’s true; while various parts of the country labour under level three, two and even four if you live in the west of Scotland’s Central Belt, your faithful Update exists on a completely different scale. Level 11 allows the Update to travel freely in time and space, raid your drinks cupboard, insult your local sports […]

THE TOP CLASS WEDNESDAY UPDATE THINKS IT WILL ALL END IN TIERS

Regular readers might recall that the boss ended last week’s update on this bombshell: “I’m on holiday next week, so will pick the feline I like least and have them do the Update”. Oh. Right. Fortunately, whilst Mark is away enjoying the Scottish Weather, there is plenty happening down here in the lang cat IOW […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.