Merry Christmas from The Top Class Wednesday Update

  No business this week. Here’s to you all – OK, not so much you, but definitely you – for making 2022 such a memorable and quick year, full of surprises and new things and growth and successes and failures and the healing over of 2021’s raw places. Here’s to those we lost this year […]

THE TOP CLASS WEDNESDAY UPDATE CELEBRATES A PERFECT(ish) TEN

And so it came to pass that ten years ago today (well, yesterday but who’s counting?) the lang cat was born. Sightless, pitiful and mewling (that’s what happens when you sample the bottles from the back of the cupboard), this funny little company came into the world, and here we are. No-one likes self-congratulatory nostalgia, […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.