the lang cat’s albums of 2017

So this is the seventh set of choices that I’ve fired out into the listless void, being as how we’re seven years old now. Sometimes I get pelters for it. Most of the time no-one notices. Does a list of great music make a squall of feedback in the forest when no-one is there to […]

the lang cat’s albums of 2017

So this is the seventh set of choices that I’ve fired out into the listless void, being as how we’re seven years old now. Sometimes I get pelters for it. Most of the time no-one notices. Does a list of great music make a squall of feedback in the forest when no-one is there to […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.