Tag: 2017

the lang cat’s roundup of 2017

The year is ebbing away as I write this; Hogmanay is upon us and the fortified wine is running low. But before I go to sleep and prepare myself for tonight’s festivities, it’s time for our round-up of 2017. This is the sister blog to the lang cat’s albums of 2017, which I commend to […]

the lang cat’s roundup of 2017

The year is ebbing away as I write this; Hogmanay is upon us and the fortified wine is running low. But before I go to sleep and prepare myself for tonight’s festivities, it’s time for our round-up of 2017. This is the sister blog to the lang cat’s albums of 2017, which I commend to […]

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Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.

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Edinburgh,   EH6 6EX

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0131 202 5990 
email@thelangcat.com

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