THE TOP CLASS WEDNESDAY UPDATE HAS ALWAYS UNDERSTOOD THE VALUE OF PROTECTION

Mr Polson is on holiday again and for the second time, I’m taking the TCWU reins amid a Twitter ruck. The Sunday Times’ Ali Hussain wrote an article about life insurance, followed it up with a couple of scathing tweets about the value of life insurance and financial advice and then all hell broke loose. […]

THE TOP CLASS WEDNESDAY UPDATE IS KEEPING ALL ITS VOWELS

Well this is exciting. Mark is off for a few days, so they’ve let me loose on the Update. The big industry news this week is that Standard Life Aberdeen is changing its name to Abrdn. Money Marketing has all the details, and Twitter has all the reaction. So rather than go over all that, […]

THE TOP CLASS WEDNESDAY UPDATE TAKES THE LONG VIEW

Nearly done with January. And breathe. They – whoever ‘they’ are – say it’s darkest just before the dawn. This isn’t true – it’s coldest just before dawn; the lighting state is influenced primarily by lunar phase and urban light pollution – but it’s a useful way of saying that you shouldn’t be downhearted; that […]

YOU HAVE NO NEED TO PARDON THE TOP CLASS WEDNESDAY UPDATE

No, indeed you do not, for the Update is practically perfect in every way and shines out in the darkness like…I dunno, a big shiny thing, but one which kind of has its own light rather than reflecting other light, or maybe both. That sort of shiny. Not this sort of shiny. I’m glad we’ve […]

THE TOP CLASS WEDNESDAY UPDATE CANNOT BE DEPLATFORMED

What a week, what a week. We are all living through stuff that will be written about in the history books here – I mean, we’re always doing that, that’s the way history works – but even so, this was a big, hairy, two-bottle week. It’s a tale of…what, exactly? Sound and fury for sure, […]

THE TOP CLASS WEDNESDAY UPDATE IS DIVING BACK UNDER THE DUVET

And so it came to pass that the old year ended, and the people did cautiously open their eyes on the new year’s morn, and lo they found that everything was much the same except slightly worse because of the military drum cadre playing a tattoo on the inside of their skull owing to half […]

THE LANG CAT’S ALBUMS OF 2020

First things first – you’re not expected to read this (though it’s obviously lovely if you do). I’ve done a roundup of my albums of the year every year since we started – so this is the tenth one – and it’s as much for me as for you. Strike that, it’s massively more for […]

THE TOP CLASS WEDNESDAY UPDATE IS OUT OF HERE

And so it’s nearly over, thank the deity of your choice. The No Fun Decade I wrote about 11.5 months ago started and self-actualised in a way very few of us could have ever have imagined, and what followed was attritional. “If you want a picture of the future,” wrote George Orwell in 1949, “imagine […]

THE TOP CLASS WEDNESDAY UPDATE MIGHT PUT THE TREE UP EARLY THIS YEAR

Welcome to the last twelfth of the year so bad they named it twice. If you’re still here – and that’s a conditional phrase that carries more weight than it should this year – then you made it. Well done. Nearly there. Keep going. I’m usually a bit of a moan about the run-up to […]

THE TOP CLASS WEDNESDAY UPDATE IS 90% EFFECTIVE WHEN TAKEN IN TWO DOSES

Reasons to be cheerful, one two three…I don’t know where you stand, but I’m starting to book up gig tickets for next autumn. As my oldest, wisest and best mate Alsy says, “Personally planning to gig my **** off once we can”. Words to live by. The Update always tells the truth, and to be […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.