The lang cat’s albums of 2021

Well here we are, right at the point where the old year gives a feeble cough, exhales and lets its eyes roll back as the violins swell. Hogmanay afternoon is a nothingy sort of time, so it’s a good chance to write my last blog of the year. As ever, it’s the list of the […]

The lang cat’s albums of 2014

Another year passes, another trip around the sun, another year closer to our eternal reward, another blog about music that no-one will read. Time, as you know, is an artificial construct designed to explain the otherwise random passing of events, and an attempt to place order on a pointless and terrifying universe. 365 days is […]

The lang cat’s albums of 2014

Another year passes, another trip around the sun, another year closer to our eternal reward, another blog about music that no-one will read. Time, as you know, is an artificial construct designed to explain the otherwise random passing of events, and an attempt to place order on a pointless and terrifying universe. 365 days is […]

The lang cat’s albums of 2013

So for no other reason than I can, let’s leave all that financial services crap aside for a bit and concentrate on the really important stuff – what music was on heavy rotation on the lang cat’s patented Tune-O-Matic Stereogram this year. I appreciate this is massively self-indulgent, more so than usual even, but there’s […]

small things to make your life better #1

So we start as we mean to go on. For anyone wondering where the lang cat got his name, the answer is from a fine Fifish folkie by the name of James Yorkston, who is a guitar hero and all round excellent fellow. His song ‘A Lang Cat’ is the guilty one. Sadly the lang […]

small things to make your life better #1

So we start as we mean to go on. For anyone wondering where the lang cat got his name, the answer is from a fine Fifish folkie by the name of James Yorkston, who is a guitar hero and all round excellent fellow. His song ‘A Lang Cat’ is the guilty one. Sadly the lang […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.