10 things we’ve just learned about the platform market

The best thing about articles like this is that it frees the writer from the shackles of attempting to write a coherent, well-thought through narrative. Research has shown that 98.4% of readers will just skip right to the list, meaning this introduction is essentially a void. A wasteland. So, that’s what it’s come to then. […]

PLATFORMS THROUGH THE LOOKING GLASS

If it was a human, the platform sector would be studying for its A levels (or Highers, if it lived in Scotland). It would have started drinking about two years ago, wouldn’t be able to get a Glastonbury ticket for love nor money and would be seriously confused at the concept of a telephone that’s […]

PLATFORMS THROUGH THE LOOKING GLASS

If it was a human, the platform sector would be studying for its A levels (or Highers, if it lived in Scotland). It would have started drinking about two years ago, wouldn’t be able to get a Glastonbury ticket for love nor money and would be seriously confused at the concept of a telephone that’s […]

Please welcome @langcatlucy

Afternoon, just a short post. I’m delighted and intimidated in equal measures to say that today we welcome a new addition to the ranks at the lang cat. Please say a heartfelt hello to Lucy Edmans. Hello Lucy! Delighted, because Lucy has joined to help us fulfil some of the many big plans we have […]

Why? An inaugural blog from Mike Barrett

Sorry if I’ve mislead you with the blog title, but this blog is about me and nothing to do with Annie Lennox’s 1992 smash (no. 5) hit. Everyone knows you should never start a presentation with an apology, although curiously some of the best presenters I’ve seen do. On that basis it must be even […]

Time flies

The brain is a weird thing; it sometimes gets you to care about things you shouldn’t. We launch our new website today, hope you like it and all that, and it’s obviously all very exciting for us. Less so for you. Three and a half years ago or so, when setting up the lang cat, […]

Time flies

The brain is a weird thing; it sometimes gets you to care about things you shouldn’t. We launch our new website today, hope you like it and all that, and it’s obviously all very exciting for us. Less so for you. Three and a half years ago or so, when setting up the lang cat, […]

How the lang cat got its name

They say you should never meet your heroes, but when you get the chance to wander up to a slightly ginger Fifer in a red cap who wrote the song after which your company is named, you should probably do that. And that’s what I did on Wednesday night of this week when I went […]

How the lang cat got its name

They say you should never meet your heroes, but when you get the chance to wander up to a slightly ginger Fifer in a red cap who wrote the song after which your company is named, you should probably do that. And that’s what I did on Wednesday night of this week when I went […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.